Refunds & Cancellation
The short version. Tokens are not refundable once credited to your account — but you are never charged for a reading you did not receive. If a reading fails, its tokens go straight back to your balance, automatically, without you having to ask.
This policy is part of our Terms & Conditions and applies to every token purchase on verdictly.co.in, operated by NexaCore Consultancy Services.
1. What you are buying
Tokens are digital credit, delivered to your account the moment payment is confirmed. A full reading costs 5 tokens; each follow-up question costs 1. Tokens do not expire and there is no subscription.
Because delivery is immediate and the product is consumed on use, tokens are not refundable once credited. Please buy the smallest pack first if you are unsure. You can ask a question and read your answer before paying anything, so you know what the service is like first.
2. When tokens are returned automatically
You are never charged for a reading you did not get. The system returns tokens to your balance by itself, with no request needed, when:
- a reading or follow-up fails to generate;
- the service that writes readings is unavailable or times out;
- an error on our side prevents a reading from completing.
This happens within seconds and is visible in your token balance. If you see tokens deducted for a reading you never received and they have not returned, contact us and we will restore them.
3. When we refund money
We refund to your original payment method in these cases:
- Duplicate payment — you were charged twice for the same purchase.
- Payment taken, no tokens credited — money left your account but your balance did not increase, and we cannot credit the tokens.
- Unauthorised transaction — a payment you did not make, subject to verification.
In each case we refund the full amount. We do not deduct a processing fee.
4. When we do not refund
- You bought tokens and changed your mind.
- You have used some or all of the tokens.
- You disagree with, or are unhappy with, what a reading said. A reading is an interpretation offered for reflection; we cannot guarantee you will like it, and a delivered reading is a delivered service.
- You entered incorrect birth details and got a chart for the wrong moment. Check them before you submit — the chart is only as accurate as the time you give.
- You deleted your account with tokens unspent. Deletion is permanent and forfeits the balance; spend them first.
5. How to request a refund
Write to us within 7 days of the payment, from the email address on your Verdictly account, including:
- the Razorpay payment ID (on your receipt email);
- the date and amount;
- what went wrong.
Send it to the address on our Contact page.
6. How long it takes
- We acknowledge within 48 hours.
- We decide within 7 working days.
- An approved refund is initiated within 3 working days of that decision.
- Your bank or card issuer then takes a further 5 to 10 working days to show the money. That last step is outside our control.
7. Cancellation
There is nothing recurring to cancel — no subscription, no auto-renewal, no saved card on our side. A token purchase is a single transaction, and once tokens are credited the purchase is complete and cannot be cancelled.
You may close your account at any time from within the app.
8. If you are not satisfied with our decision
Write to our Grievance Officer, listed on the Contact page. We respond within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020. Your rights under the Consumer Protection Act, 2019 are unaffected by this policy.